Frequently Asked Question

PIANO MOVING

COMMERCIAL MOVING

CROSS COUNTRY

LOCAL MOVING

LONG-DISTANCE

PACKING, STORAGE & CRATING

VEHICLE TRANSPORTATION

COMMERCIAL, INDUSTRIAL & HEAVY MACHINERY MOVING

Do you move specialty items like antiques, artwork, or wine collections?

Yes, we specialize in handling high-value and delicate items. We use custom crating and specialized packing techniques to ensure these items are transported safely.

How do you handle large or awkwardly shaped items, such as pool tables or hot tubs?

We have specialized equipment and experienced movers to handle large or awkwardly shaped items. These moves may require additional planning and equipment, which we will discuss during the estimate process.

What steps do you take to minimize the environmental impact of the moving process, such as recycling packing materials?

We are committed to eco-friendly practices, including recycling packing materials, using reusable moving supplies, and optimizing routes to reduce fuel consumption. We encourage customers to recycle or reuse materials whenever possible.

Can I request a specific team of movers or packers for my move?

Yes, you can request a specific team of movers or packers, especially if you’ve had a positive experience with them in the past. We’ll do our best to accommodate your request based on availability.

What payment methods do you accept, and when is payment due?

We accept various payment methods, including credit cards, checks, and cash. Payment is typically due upon completion of the move, but we will discuss payment terms during the estimate process.

Can I leave items in drawers or should they be emptied?

It’s best to empty drawers to prevent damage and ensure the safety of your belongings. Loose items can shift during transport and may cause damage.

How do I prepare my home for the movers on moving day?

Ensure all items are packed and labeled, clear walkways of any obstacles, and secure pets in a safe area. Inform movers of any special instructions or fragile items that need extra care.

What should I do if my moving date changes?

Contact us as soon as possible if your moving date changes. We will do our best to accommodate your new schedule and adjust our plans accordingly.

What happens if there is damage to my property or belongings during the move?

While we take every precaution to prevent damage, we have insurance coverage in place to handle any incidents. Please report any damage immediately, and we will address the issue promptly.

Can you provide assistance with furniture placement and setup in the new location?

Yes, our team can help with furniture placement and setup in your new home or office. Just let us know your preferences, and we’ll ensure everything is arranged to your satisfaction.

Do you offer moving services for businesses during non-business hours?

Yes, we provide flexible scheduling, including evenings and weekends, to minimize disruptions to your business operations during a commercial move.

How do you handle moving in and out of buildings with strict regulations or limited access?

We are experienced in navigating buildings with strict regulations or limited access. We will work with building management to ensure compliance with all rules and coordinate the move efficiently.

What measures do you take to prevent damage to my home during the move?

We use protective coverings for floors, walls, and doorways, and our movers are trained to handle items carefully to prevent damage. We also carry liability insurance for added protection.

Do you provide moving supplies, or do I need to purchase them separately?

We offer a range of moving supplies, including boxes, packing tape, bubble wrap, and more. You can purchase these items from us, or we can include them as part of our packing services.

How do you ensure the security of my items while in transit or storage?

We use secure, modern trucks equipped with GPS tracking, and our storage facilities are monitored 24/7. Additionally, all items are carefully inventoried and handled with the utmost care.

How can I track the progress of my move?

We provide regular updates throughout the moving process and are available to address any questions or concerns you may have. Additionally, you can contact our customer service team for real-time updates on the status of your move.

What happens if I need to reschedule my moving date?

Contact us as soon as possible to reschedule your moving date. We’ll work with you to accommodate the new schedule, depending on availability. Call 1-818-337-9495.

What should I do to prepare for a move with pets?

Moving with pets requires extra care to keep them safe and comfortable. Prepare by securing a carrier or crate, packing their essentials (food, toys, bedding), and keeping them away from the chaos of moving day. Inform your movers if special accommodations are needed.

Can you help with disposing of unwanted items or donating them to charity?

Yes, we can assist with the disposal or donation of unwanted items. Let us know your needs, and we’ll help coordinate the removal and delivery to the appropriate locations.

Do you offer any additional services for seniors or individuals with special needs?

Yes, we offer tailored services to meet the needs of seniors and individuals with special needs, ensuring a smooth and stress-free moving experience. Contact us to discuss any specific requirements.

What steps should I take to prepare my appliances for moving?

Appliances should be cleaned, disconnected, and properly secured before moving. We recommend having a professional technician handle the disconnection and reconnection of gas appliances.

What is the difference between a local and a long-distance move?

A local move is considered if it’s less than 100 miles from your old residence to your new residence within the same state.

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What is the best way to label boxes for an efficient move?

Clearly label boxes with the room they belong to and a brief description of the contents (e.g., “Kitchen – Dishes”). Use fragile stickers for delicate items and create an inventory list for easy reference.

How do you ensure my furniture and large items are protected during the move?

We use protective materials like furniture pads, shrink wrap, and moving blankets to safeguard your furniture. Our team also carefully disassembles and reassembles larger items as needed to ensure safe transport.

Are there any specific packing materials or techniques you recommend for certain types of belongings?

Yes, we recommend using sturdy boxes, bubble wrap, packing paper, and furniture pads. For electronics, original packaging is ideal. Our team can provide professional packing services to ensure all items are securely packed.

What is your policy regarding moving fragile or delicate items like glassware, artwork, or electronics?

We take extra care with fragile and delicate items, using specialized packing materials and techniques to ensure their safe transport. We also offer custom crating services for high-value items.

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Are there any restrictions on moving certain items, such as hazardous materials or perishable goods?

Yes, for safety and legal reasons, we cannot transport hazardous materials, flammable items, perishable goods, or certain types of plants. We can provide guidance on how to handle these items.

Military Moves

As a veteran-owned moving company, we understand the importance of serving those who serve our country. That's why we're dedicated to providing top-notch moving services to military members, veterans, and their families. We know that moving can be a stressful experience, which is why we go above and beyond to make sure our clients' moves go smoothly. Whether you're relocating across town or across the country, we have the experience and expertise to handle all your moving needs. We take great pride in serving our fellow service members and their families. So if you're looking for a moving company that truly understands your unique needs, look no further than American Dream Moving & Storage.

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Frequently Asked Question

Do you move specialty items like antiques, artwork, or wine collections?

How do you handle large or awkwardly shaped items, such as pool tables or hot tubs?

What steps do you take to minimize the environmental impact of the moving process, such as recycling packing materials?

Can I request a specific team of movers or packers for my move?

What payment methods do you accept, and when is payment due?

Can I leave items in drawers or should they be emptied?

How do I prepare my home for the movers on moving day?

What should I do if my moving date changes?

What happens if there is damage to my property or belongings during the move?

Can you provide assistance with furniture placement and setup in the new location?

Do you offer moving services for businesses during non-business hours?

How do you handle moving in and out of buildings with strict regulations or limited access?

What measures do you take to prevent damage to my home during the move?

Do you provide moving supplies, or do I need to purchase them separately?

How do you ensure the security of my items while in transit or storage?

How can I track the progress of my move?

What happens if I need to reschedule my moving date?

What should I do to prepare for a move with pets?

Can you help with disposing of unwanted items or donating them to charity?

Do you offer any additional services for seniors or individuals with special needs?

What steps should I take to prepare my appliances for moving?

What is the difference between a local and a long-distance move?

What is the best way to label boxes for an efficient move?

How do you ensure my furniture and large items are protected during the move?

Are there any specific packing materials or techniques you recommend for certain types of belongings?

What is your policy regarding moving fragile or delicate items like glassware, artwork, or electronics?

Are there any restrictions on moving certain items, such as hazardous materials or perishable goods?

Military Moves

Moving you with Honor, Pride, Integrity‍ & Dignity

Moving you with
Honor, Pride,
Integrity‍ & Dignity